Refund Policy

Refund policy

If you are not satisfied, we are not satisfied. 

Our policy is valid for a period of 90 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 90 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

This document was last updated on March 24th, 2021

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Please note we that return shipping costs will not be refunded, unless the product/s are found to be faulty.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: Unit 81, 51 Pinfold Street, Birmingham, West Midlands, England, B2 4AY. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form, send an email to or write a letter to Unit 81, 51 Pinfold Street, Birmingham, West Midlands, England, B2 4AY.